DURHAM, N.C.--Embrex® has been known worldwide for its industry leading
customer service, and the new Poultry Health Division of Pfizer Animal
Health is committed to providing the same exceptional service that
customers have grown to trust.
“The company is extremely service oriented,” says Dr. Don Ritter,
Veterinarian at Mountaire Farms, a leading vertically-integrated poultry
processor servicing customers from the United States and
internationally. “I have always found them to be very timely and
accountable. Their customer service really adds value to their products.”
Users of the Embrex® Inovoject® System have come to recognize and
respect the exceptional customer service and total dedicated support
that comes with every machine. All services offered to customers are
included in the per egg price. These services include:
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Routine preventative maintenance – Preventative visits are scheduled
every 8 to 10 weeks to ensure device reliability and performance.
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Parts – All parts and component upgrades are included, as well as
on-site parts inventory management.
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Dedicated Technical Support – A global network of over 100 service
personnel, many who are on-call 24-hours, 7 days a week.
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Hatchery Process Evaluations – Evaluations are conducted one to two
times per year to make sure accepted operational procedures are
being followed, thus ensuring quality equipment operation and
performance.
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Environmental Site Surveys - Surveys are performed upon request to
assist in locating and cleaning up sanitation or mold issues.
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Training - Operator training programs ensure proper equipment
operations, especially as new employees are introduced to the
Inovoject system and other devices.
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Industry Experts – Customers have access to a broad range of
expertise regarding in ovo delivery, troubleshooting, chick quality
and incubation practices.
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“I have always had great experiences with the products and services,”
says Rory Harman, Hatchery Specialist, Pilgrims Pride. “They are very
strong in the area of customer service.”
Each Embrex Inovoject System, Vaccine Saver® and Egg Remover® goes
through a Product Quality Control Program before being placed with a
customer. This program consists of several quality control procedures
tied to the build and testing of new machines.
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To ensure each machine delivers the vaccine properly, every
component involved specifically with vaccine delivery goes through a
rigorous quality control process.
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New system designs are subjected to a stringent bio-challenge test
to verify sanitary operation.
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Final inspections are performed with real eggs to verify any Embrex®
Inovoject® System leaving the manufacturing floor is fully
operational and meets certain criteria to ensure good performance of
the machine prior to delivery.
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“Customers appreciate our commitment to service,” says Joyce Lee, Vice
President of the Poultry Health Division of Pfizer Animal Health. “We
pride ourselves in adding value to producers through respected science,
innovation and best in class customer service.”
The Poultry Health Division of Pfizer Animal Health is working to
develop value added solutions for the poultry industry, as well as
looking at new opportunities to improve poultry production and
performance. The company commitment to providing world class customer
service will not change as new products are introduced.
For More Information:
Stacie Brookshire
336-855-6160 ext. 310
or
Jason Fryar
919-941-5185 ext. 43624